Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.
- Make Inbound & Outbound calls to card members
- Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
- Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
- Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
- Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Minimum Qualifications
- Graduate with minimum 1 year experience in international contact centers (collections experience is desired but not mandatory)
- Should possess analytical, decision making and problem-solving skills
- Multi-skilled across card platforms/products is preferable
- Demonstrated dependability/self-motivating skills and change management ability
- Demonstrated ability to work effectively within a team environment as well as independently
- Strong team player with high level of integrity
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a window environment
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
