Supporting the MEA Credit Control Manager, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.
What You Will Do
- Chasing customers for payment by phone and email.
- Handling daily management process to track the cash collection throughout the month, with clear notes.
- Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile.
- Handling customer queries; making sure they are rooted to the correct department to investigate & resolve.
- Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges.
- Managing the month end process and reporting.
- Identifying and escalating potential bad debts to management.
- Leading the daily, weekly & monthly catch meetings with customers & internal customers.
- Account escalations to resolve queries.
- Handling Dunning and legal processing for their ledger.
- Put customers on stop where necessary and communicate this to relevant departments.
- Assisting the MEA Credit Control Manager with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents.
Who You Are
- Background in credit control essential
- CICM Qualification or studying towards / desire to study
- Effective management and communication
- Ability to manage a large debtors list
- Customer focused individual who is self-motivated and results driven
- Ability to build strong trusted relationships
- Time management and prioritization skills
- Ability to use own initiative and think outside the box
- Excellent face to face and telephone manner, with strong written and oral communication skills
- Is adaptable and able to respond to business needs in a fast-paced environment.
- Can look for continuous improvement of reporting and controls.
- Is a self-starter who can work independently and as part of a team.
- Is pragmatic, analytically minded and a logical thinker.
Able to adapt a firm but fair approach
Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.
Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.
The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
The EEO is the Law poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companiesGilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industriesare united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide. Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options. The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com.
