Job Overview
The Credit Controller/Administrator will work within a Collections Team based in the UK and US. The role will be working with customers in the UK and US to actively minimize aged debt.
Part of the role is Administration to support the US and UK Collections teams.
Telephone work will also form part of the role to liaise with internal and external customers to resolve queries and to minimum aging debt.
Work together with the UK & US Collections team to ensure timely payments are received from customers.
On a daily basis it is all about teamwork and actioning cases and queries that are received.
We aim for a one touch customer experience; incoming calls are taken, and the team member takes relevant action to process those queries.
Responsibilities and Duties
Working with both the UK & US Teams and supporting them with collections and administration
Undertake other general financial administration tasks as required.
Handling queries and resolving problems efficiently.
Ensuring debts are collected before they become overdue while ensuring older debts are collected and dealt with as a priority.
Building relationships with internal colleagues to achieve best result for the business, via telephone, Salesforce, Email, High Radius and Teams.
Receiving, responding and resolving customer queries in a timely manner that come into the department via email and telephone.
Maintaining accurate records
Adherence to a Collection Strategy that includes the usage of existing collections tools and processes.
2 plus years of Collections or debt recovery experience in a fast-paced industry
Competent user of MS Office including working knowledge of Excel
Excellent English capabilities and strong telephone manner along with written and oral communication skills.
Strong communication skills, with the ability to build links and establish rapport with customers and colleagues.
Confident in handling potentially difficult situations and conversations and able to make the right decision for the best outcome.
Ability to reconcile complex accounts persevering until a query is resolved.
Ability to work under pressure and to meet deadlines while maintaining accuracy.
A proactive team player who is highly motivated to achieve set objectives/targets.
Ability to use own initiative when required, work independently, with a confident, assertive, and resilient attitude.
Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.
