About the position::
Velosio is looking for a Credit & Collections Specialist to be an integral member of the Finace Team.
As a Credit & Collections Specialist at Velosio you will be responsible for the maintenance of customer accounts and owns the credit & collections process end to end. You will be required to sustain effective communications across multiple departments and will work closely with the Billing and Cash Applications functions to insure customer accounts are accurate and timely.
Who we are::
At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.
Velosio's years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services.
We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what's next for business.
Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Columbus, Ohio, Velosio's 400 employees serve over 4,000 clients.
Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.
Your day might look like::
Contact customers via phone and email, using excellent customer service skills, to secure satisfactory resolutions to open account balances and record and report on contact notes.
Responds to customer inquiries relating to account issues and reconciles customer accounts and disputes.
Submit requests for credits on invoice discrepancies.
Run A/R aging reports to conduct monthly review of customers with outstanding balances.
Provide guidance with regards to providing a provision for bad debt.
Work closely with 3rd Party collections agencies to collect on delinquent accounts.
Review/research/cleanup of unapplied cash.
Communicate with Sales, Delivery, Billing, and Cash Applications regarding collection and customer account related issues.
Answer incoming customer calls and emails.
Develop a formal credit and collections process.
Investigate financial stability and determine credit worthiness of prospective customers.
Administer credit limits and payment terms.
Utilize ERP system to review and document collections activity.
Build and maintain positive relationships with customers.
Maintain a forecast of anticipated collections for all invoices.
Develop daily/monthly key metrics for management.
What you'll bring::
Bachelor's degree
3 - 4+ years of experience in collections and customer service required
Strong organizational, communication and management skills.
Excellent interpersonal and communication skills -both written and verbal.
Strong analytical and problem-solving skills.
Some reasons you might like working with us::
At Velosio, YOU MATTER.
Due to our proven commitment to delivering an exemplary employee experience, Velosio was awarded Best Company Culture and Best Company for Women by Comparably in 2023, 2022 and 2021, in addition to Best Company for Career Growth, Best Perks & Benefits, and Best Leadership Team by Comparably in 2022 and 2023!
INSURANCE BENEFITS
Velosio Offers Employee Three Types Of Insurance
Group Medical (GMC) Insurance
The Group Medical Coverage Insurance Policy provides pre-defined insurance coverage to all employees & their dependents for expenses related to hospitalization due to illness, disease, or injury.
Group Personal Accidental (GPA) Insurance
The Group Personal Accident Insurance Policy provides pre-defined insurance coverage to all employees in case of accidental death, disability, or accidental injuries.
Gratuity Insurance (GIC)
The Gratuity Insurance Coverage Policy provides gratuity insurance coverage under Max Life Insurance to all employees in case of death. Sum insured will vary based on the age of the employee.
ESI Benefits
Employees State Insurance (abbreviated as ESI) is a self-financing social security and health insurance scheme for employees whose monthly gross salary is less than INR
PF Benefits
Provident Fund (abbreviated as PF) is a statutory retirement benefit where an equal contribution is made by employer and employee towards PF.
Gym/Fitness Allowances
Gym/Fitness Allowances is paid to all the employees which is over and above the Salary with an amount of INR: 2500/- Per Month (Fitness/Gym Bill needs to be submitted without fail)
