CRE

Joshi Honda is looking for CRE to join our dynamic team and embark on a rewarding career journey.Customer Engagement: Act as a point of contact between the organization and its customers. Initiate and maintain regular communication to engage customers.

Customer Inquiries: Respond to customer inquiries, questions, and concerns in a timely and helpful manner. Provide accurate information and solutions.

Complaint Resolution: Address customer complaints and issues effectively, striving to find solutions that meet or exceed customer expectations.

Customer Onboarding: Assist new customers in the onboarding process, ensuring they have a smooth and positive experience when joining the organization's services.

Product or Service Knowledge: Acquire in-depth knowledge of the organization's products or services to provide accurate information and guidance to customers.

Relationship Building: Develop strong, long-term relationships with customers. Understand their individual needs and preferences.

Feedback Collection: Gather customer feedback and suggestions to improve products, services, and overall customer experience. This may involve conducting surveys or monitoring online reviews.

Customer Education: Educate customers on how to use products or services effectively, helping them make the most of their purchase.

Cross-Selling and Upselling: Identify opportunities to offer additional products or services to existing customers based on their needs and preferences.

Retention Strategies: Implement strategies and initiatives to retain existing customers, such as loyalty programs, special offers, or exclusive benefits.

Data Management: Maintain accurate and up-to-date customer records and interaction history in customer relationship management (CRM) systems.

Performance Metrics: Track and meet performance metrics related to customer satisfaction, response time, and resolution rates.

Conflict Resolution: Handle challenging or irate customers with professionalism and patience, de-escalating conflicts when necessary.