Job Summary
Royal Enfield Dealership in Karunagappally is looking for a Female Candidate for the Position of CRE (Customer Relationship Executive) in Service Department.
Responsibilities and Duties
- Customer Feedback
- Collects customer feedback
- Plans corrective action with CRM
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- Customer Complaint Management
- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- Lost Case Analysis
- Call lost customers open enquiries for last 3 months
- Understand reason for closure
- Frame action plan with Sales Manager, Delivery Manager and Store Head
- Others
- Updation of email IDs from email bounce
- Cancellation analysis- once in a month on the complete cancellation data for the month
Required Experience and Qualifications
- Educational Qualifications: Plus Two / Graduate / Diploma
- Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
- Minimum experience: 1 years preferably in in Auto/customer relationship roles
- Profile: Strong focus on customer experience management, adherence to processes and norms
- Competencies:
- Customer Relationship Management
- Product Knowledge / Brand Insights
- Analytical Skill.
*Those who are interested kindly walk in to the below mentioned Address with your Updated Resume / Bio-Data.
Service Manager
Roverz Motors (Royal Enfield),
Kulasekharapuram P.O,
Puthiyakavu Jn, Karunagappally
Kollam - 690528
*
Job Type: Full-time
Pay: 10,000.00 - 12,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
Supplemental Pay:
Work Location: In person
