Role & responsibilities
- Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analyzing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem .conducting customer satisfaction surveys to understand what areas of the company's services need improvements
catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- curating streamlined email and social media communication mediums for offers, updates and much more
dealing with customer issues and churning out an easy-to-follow solution- managing payment and delivery of customer orders
helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
informing customers of upcoming promotions or deals
Job Types: Full-time, Permanent
Benefits: Internet reimbursement
Schedule:
Supplemental Pay:
Performance bonus
Education:
Experience:- COUNTER SALES: 3 years (Required)
SALES: 3 years (Required)
- B2B SALES: 3 years (Required)
Language:
Work Location: In person
