Costomer Service JOB

Description

We are seeking a highly motivated and skilled Customer Service Representative to join our team. The ideal candidate should have 0-0 years of experience in the job market context of India and possess excellent communication and problem-solving skills. The role requires a customer-focused mindset and the ability to work in a fast-paced environment.

Responsibilities

• Responding promptly to customer inquiries via phone, email, or chat
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions and transactions
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a large volume of incoming calls
• Providing accurate, valid, and complete information to customers
• Keeping up-to-date with product and service information
• Identifying and assessing customers needs to achieve satisfaction
• Building sustainable relationships and trust with customers through open and interactive communication

Skills and Qualifications

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong phone handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to work in a fast-paced environment
• Flexibility to work in different shifts
• Proficiency in English and one or more Indian languages