The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and a passion for ensuring customer satisfaction. The primary responsibility of this role is to engage with customers, address their inquiries and concerns and build rapport to enhance the overall customer experience.
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email and in-person interactions.
- Listen attentively to customer concerns and provide timely and effective resolutions.
- Cultivate positive relationships with customers to foster loyalty and repeat business.
- Communicate product information, promotions and company policies clearly and accurately.
- Collaborate with other departments to ensure seamless customer interactions and problem resolution.
- Keep detailed records of customer interactions and transactions.
- Identify opportunities for process improvements to enhance the customer experience.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Communications or related field preferred.
- Exceptional communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport quickly.
- Ability to remain calm and composed under pressure.
- Excellent problem-solving abilities with a focus on finding creative solutions.
- Proficiency in Microsoft Office.
