Job Description
What We Do
At Goldman Sachs, our Engineers don't just make things we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.
Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities Start here.
Who We Look For
Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
Business Unit Overview
The SPARC team part of Enterprise Technology Operations provide Integration and Automation services to the Application Support groups in a unified approach to cutting-edge systems and processes that form the core of our key business, sharing best practices while providing a critical mass to help drive transformation. The team is reasonable for developing and integrating business solutions leveraging Service Now Platform. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.
RESPONSIBILIITES
As an Application Developer for the Automation team, you will have the following responsibilities.
- Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
- Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
- Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
- Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
- Own and drive enhancements to improve reliability and performance of existing solutions
- Analysing risks, gaps in the existing environment/applications and resolve them
- Drive enhancing scalability, performance, and monitoring strategies for the existing platform
- Collaborating with clients in requirement gathering and providing multiple logical solutions
- Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
- Build/improve run books for quality documentation and auditing purpose
- Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team
Skill / Experience
- 5+ years of ServiceNow platform experience preferably in development and implementation
- Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
- Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow
- Good knowledge on reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
- Hands on experience on development of custom scoped applications
- Good knowledge on HRSD, CSM and ATFs
- Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
- Good understanding on ITOM modules Event Management, Integrations, Orchestration
- Hands on experience on working with Rest API's
- A fair understanding of MID Server Configuration, CMDB, discovery and asset management
- Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
- Demonstrated success at delivery of assignments with tight deadline.
- Ability to work independently, but strong team player with experience of working as part of a global team.
- Self-starter mind set with the ability to share ideas, identify and drive opportunities.
- Strong problem analysis skills to include the use of mathematical concepts to validate results
- Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
- Clear and concise communication with superior written and verbal communication skills.
- Manage and prioritize work effectively with minimal supervision
- Coordinate and solve complex technical data and transformation issues.
- Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
- Answer how to technical and application configuration questions.
- Develop, maintain, and execute reports to ensure system operation meets performance targets.
- Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
- Create and maintain system design and operations documentation
Qualifications
- Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field
- Financial Service domain knowledge whilst, not a pre-requisite is desirable
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
