Coordinator, Parts Coordination Management
Wrtsil is leading the maritime industry's transformation towards a decarbonised and sustainable future. We at Wrtsil Marine Power are proud to offer our customers the world's widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard
Business unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
We are now looking for a dynamic Coordinator, Parts Coordination Management to join our skilled Parts Coordination Management team for a permanent role.
The role will be based in Navi Mumbai, India, and in accordance with our hybrid work model, you will be able to work partially remotely.
What will you be doing
As Coordinator, Parts Coordination Management you will be accountable for processing internal and external customers spare parts requests in a timely and high-quality manner, in alignment with our customers expectations. You will act as the customer contact for spare parts quotations, orders, deliveries, and non-conformities, serving as a link between the customer and various departments involved in the spare parts delivery process.
This role offers excellent opportunities for professional growth in a broad and exciting role. You will take on varying and challenging work tasks as part of a solid, experienced team, working with the latest technologies. Closely cooperating with a large network of both customers and internal stakeholders, you will foster a culture of collaboration and build strong working relationships in a fast-paced and multi-cultural environment.
As an ideal candidate, you are accustomed to working with spare parts, logistics, and customer service. To manage the varying tasks associated with this role, we hope that you are highly organised, with a structured and quality-oriented approach to your work. In this fast-moving role, you should also be able to multi-task and prioritise, to ensure adherence to set timelines. You will be required to work independently and proactively, taking ownership of your tasks while actively managing relevant stakeholders. Thus, we hope that you have a service-oriented mindset, the ability to thrive in a fast-paced environment, and a knack for establishing strong stakeholder relationships.
Your responsibilities for the role include, but are not limited to:
Act as contact for spare parts quotations, orders, deliveries and non-conformities.
Act as a link between customer and the various departments involved in the spare parts delivery process
Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements
Ensure highest level of quality and response time for quotes and orders
Ensure correct customer master data and handling instructions are used when processing quotations and orders
Actively follow-up the order book with the sales team.
Liaise with Sales about the content and terms of the offerings.
Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
Follow up with internal stakeholders on quotations and deliveries according to agreed process.
When needed off hour support for spare parts (24 hr service).
Set up and promote OB follow up meetings with Sales Team.
In case of having an assigned expertise, ensure the transfer of knowledge within the teams and escalate the issues that may arise.
Build profitable customer relationships in order to provide feedback and valuable information.
The below will enable you to succeed in this role:
As an ideal candidate, you will shine in the role if you have following qualities:
Education: Any graduate or bachelor's degree in engineering (Preferably mechanical) or equivalent.
Experience: 2 years of experience in Supply Chain Management
Professional certification in Supply Chain Management is seen as an advantage.
Handson experience in SAP/ERP will be considered as a plus but it is not a mandatory prerequisite.
Knowledge of Supply Chain & Incoterms will be regarded as plus.
Any graduate degree in a relevant educational field.
Experience with customer service and a service-oriented mindset.
Experience with spare part orders and logistics.
Passion for process optimisation, learning, and professional development.
Systematic and organised way of working.
Ability to multi-task, prioritise, and maintain performance in a high-pressure setting.
Proactive and self-directed approach to work, taking ownership of your own tasks.
Team-player mindset, thriving in an interactive and collaborative environment.
Excellent communication and interpersonal skills.
Cultural awareness and capability to work in a global and virtually led team.
Fluent English language skills, both written and spoken.
Drive for the common goal of providing our customers with the best possible service experience.
Why you & us
We at Wrtsil believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition
Contact & next steps:
Does this sound like the job for you If yes, we hope to hear from you before the application deadline Thursday September 6th, 2024, by submitting your application in our Career portal. Our recruiting tool recognises the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.
Are you still wondering if you should apply and would like to get something clarified Please reach out to Team Leader, PCM Kevin Gunawan via email at [Confidential Information] with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
Last application date:
- 09.2024
At Wrtsil we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
