Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers .
Overview: Handle and resolve all customer disputes related to receivables. Work closely with internal customers in Sales, Finance, and Fulfilment to resolves disputes. Complete compliance reports on a monthly basis along with other reports requested by management Contacts customer by telephone or email, to gather data or to prompt for payment on delinquent accounts. Provides documentation (i.e., invoices) as needed. Maintains frequent communication with customer to provide updates and obtain additional information as necessary. Documents all account activity as directed in the ERP system. Works aggressively to meet or exceed assigned individual and company objectives including but not limited to cash collections and reduction of past due receivables.
Key Responsibilities
- Receive incoming calls from customers for all inquiries on orders for various products and divert A/R related customer disputes to Dispute Team to resolve issues prohibiting customer payment.
- Record inquiries, transactions, interactions, complaints, and comments of Customers and the action accordingly.
- Collect payments.
- Ensure the receivable resolution policy and procedures are adhered to.
- Work with US Finance Billing teams to ensure compliance with collections, billing, and payment terms policies.
- Support the Team leader and Leader of Credit/Collections by absorbing day to day team, cross-business and other leadership tasks.
Education/Experience And Competencies
- Minimum one year Credit & Collection or Customer Service experience.
- College degree required
- Problem solving skills in a financially oriented environment
- Excellent communication and listening skills.
- Customer-oriented attitude with professionalism.
- To meet deadlines and goals as an individual and function as a contributor in a team environment
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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