Overview of 66degrees
66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work.
At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.
Overview of Role
As a Conversational Engineer, you'll play a pivotal role in designing, developing, and deploying intelligent virtual agents for our enterprise clients. You'll be responsible for meticulously configuring settings to client specifications, ensuring a seamless user experience. Your responsibilities will include:
Responsibilities
- Possess in-depth knowledge of the CCAI Platform, including virtual agent deployment, telephony integration, and live agent management.
- Meticulously configure settings within Contact Center AI Platform (CCAI-P) based on client specifications, ensuring optimal performance and alignment with business goals.
- Maintain clear communication with clients and stakeholders throughout the development and deployment process.
- Conduct thorough testing throughout the development lifecycle to identify and resolve any issues.
- Configure and migrate virtual agents through various environments (development, staging, production) for seamless transition.
- Configure and manage queues and developer settings, operating options, and other functionalities within the CCAI platform to optimize contact center operations.
- Work closely with the broader CCAI and Data Science teams to ensure seamless back-end support and testing of virtual agent functionalities.
- Cultivate a strong understanding of industry trends and advancements in conversational AI technology.
- Continuously learn and apply new techniques to enhance your skills and contribute to the evolution of our virtual agent solutions.
Qualifications
- 1+ years of experience in building virtual agent solutions.
- 1+ year of experience working on CCAI Platform required.
- Proven experience in configuring settings and functionalities to meet client specifications.
- Strong understanding of user experience (UX) principles and best practices for conversational design.
- Effective communication and collaboration skills to work seamlessly with clients, internal teams, and stakeholders.
- Experience working with programming languages like Java or Python to pass data between source systems for use in virtual agent flows is a plus.
- Passion for innovation and a desire to learn and adapt to the ever-evolving landscape of AI technology.
66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.
