About the Company
Avaamo is a multimodal generative AI platform that enables global enterprises to automate and deliver exceptional self-service experiences to customers, employees, and partners. Already utilized by the world's largest and most innovative companies, including Volkswagen, Intel, Ericsson, Siemens, PepsiCo, HSBC, and Johns Hopkins, the company has automated 2 billion interactions in 114 languages.
Visit: www.avaamo.ai for more details
Job Title:
Conversation Experience Designer
Job Overview:
We are seeking a talented and creative Conversation Experience Designer to design and optimize conversational interfaces for our virtual assistants. In this role, you will be responsible for crafting user-centered dialogue flows and interactions that enhance the overall conversational experience. You will collaborate closely with cross-functional teams, including customers and developers to deliver seamless, engaging, and intuitive conversational experiences for users.
Key Responsibilities:
- Design and refine conversational flows, intents, and dialogue structures for chatbots and virtual assistants.
- Craft natural, engaging, and contextually appropriate user experiences that enhance interaction with AI-powered assistants.
- Collaborate with developers to integrate conversation design with underlying technologies and ensure proper functionality.
- Define the tone, language style, and personality of virtual assistants to ensure brand consistency and user engagement.
- Develop and maintain conversation design documentation, including scripts, dialogue trees, and user journey maps.
- Monitor live conversations to identify areas for improvement, continuously iterating on design based on feedback and performance metrics.
- Collaborate with stakeholders to align the conversational experience with business objectives and user needs.
Requirements:
- Bachelor's degree in UX Design, Human-Computer Interaction, Linguistics, Communications, or a related field.
- 1+ years of experience in conversation design, UX writing, or voice interface design.
- Familiarity with conversational AI platforms.
- Excellent writing skills, with an ability to craft engaging, concise, and context-aware dialogue.
- Experience in user research, usability testing, and data-driven design improvements.
- Ability to collaborate cross-functionally and communicate effectively with developers, product managers, and other stakeholders.
- Strong problem-solving skills and attention to detail.
