Job Description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
JD : Query Resolution : Resolving/responding to employee requests/queries/concerns efficiently and effectively through verbal/written modes of communication.Inter-Dept. Coordination : Interact with various internal departments for closure of employee grievancesOther related duties as assigned.Candidate profile :Excellent interpersonal & Communication (Verbal & written), and presentation skills, including the ability to handle interactions with team members and various internal departments in a professional manner.Ability to work in a fast-paced and structured environmentComputer literate ability to work on PC for extended hours MS Word/Excel applicationsPossess effective analytical/problem-solving skillsComputer experience requiredAbility to work flexible schedules including shift hours between 10:00 pm to 7:00 amAbility to help manage team productivity to achieve service levelsAssist with handling escalated issues and taking such calls when the need arisesAble to manage queue work and assist Supervisor as neededOther related duties as assigned
Qualifications
Graduate (any discipline). However any Qualification in HR will be an advantage.
