C1 Company Overview:
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C
Overview:
The Contact Administrator Associate is responsible for the data input and database administration of on-boarding contracts within the MSSC Transition Services staff. This position participates in all aspects of the transition phases for on-boarding projects. Establishes access to customer systems, sets up monitoring, tests alarming, and builds database records for maintenance and managed services. The position requires a working knowledge of Avaya and Nortel products, system and data technologies, Alert database and MSSC practices and procedures.
Qualifications:
Required Qualifications
2 years of experience working in external customer facing environment for support.
2 years of experience using an automated ticketing system.
Must possess strong computer skills and excellent working knowledge of general business applications, including MS Word and Excel.
Must possess excellent written communication skills in English
Highly skilled in writing with details, accuracy and consistency
Strong analytical , interpersonal, and relationship building skills
Strong work ethic and personal drive to excel
Strong sense of urgency and commitment to get the job done
Ability to use (and learn new) complex systems, technologies, and applications
Ability to adapt to change quickly and multi-task
Desired/Preferred Qualifications
Experience supporting Telecom/Network hardware or softwareResponsibilities:
Builds and ensures accuracy of Alert and customer portal records
Keeps detailed records of the Transition Projects in Transition Project Ticket and utilizes Transition Project Checklist to ensure all tasks have been performed
Accesses systems to setup monitoring, tests alarms, verify health of the system, and participates in the day to day on-boarding process
Participates in process improvement teams as requestedAdditional Information:
C1 BENEFITS
- 401(k) Plan (35% match per dollar up to 10%)
Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)- HSA + Employer Contribution
In-vitro Fertility (treatment coverage)
Vision Pre-tax Commuter Plans
- Employer-paid Life Insurance
Employer-paid Short + Long Term Disability- Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Legal/ID Theft Plans Omada Health (healthy living solution)
Business Travel Accident Coverage- Employer-paid Pet Telehealth
Accident Insurance
- Critical Illness Insurance
Hospital Indemnity Insurance Volunteer Time Off
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
