Company Description
Sutherland is looking for an enthusiastic
Content Writerwho is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content.As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms.
Job Description
- Collaborate with the client to develop content strategies that align with our business objectives and target audience.
- Leverage existing SOPs, Articles and workflows documents to author Agent assist articles and decision trees.
- Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
- Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
- Able to comprehend and write content and align to client tone of voice.
- Author and format content in Salesforce, DITA XML or CMS based tools.
- Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
- Create new templates, if required, to author different article types.
- Streamline processes and build flowcharts where applicable.
- Meet deadlines and manage multiple projects simultaneously.
Qualifications
- 1-3 years as a content writer, technical writer, or editor
- Exceptional writing, editing, and proofreading skills with a keen eye for detail.
- Experience doing research using multiple sources.
- Excellent command of the English language and strong communication skills.
- Ability to meet deadlines.
- Graduate in English literature or related field and relevant experience is an added advantage.
- Previous experience of working with Salesforce, DITA XML or other CMS tools with basic and basic HTML, and XML is an added advantage.
- Portfolio of published articles is preferred.
Additional Information
Location: Perungalathur, Chennai (WFO)
Shift hoop: 12.30 PM -9.30 PM
