Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with data analysis and spreadsheet software.
- Experience with reviewing or assessment of digital content.
Preferred qualifications:
- Experience in content policy, anti-abuse and reviewing online content.
- Excellent problem-solving skills, with the ability to use data to drive strategy and business action.
- Excellent written and verbal communication and the ability to direct cross-functionally at various levels.
About the job
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Content Specialist, you will ensure we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure issues are triaged and the right stakeholders are involved in resolution. You will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next. In addition, you will dig into the data around incidents and search for trends, impact, and possible improvements. In this role, you will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Responsibilities
- Enforce YouTube's content policies, including for Medical Misinformation and ensure high quality policy enforcement while hitting Service-level agreement(SLAs), as part of the Content Specialist team within the Trust and Safety organization.
- Manage escalations in the content policy space while ensuring high quality enforcement and clear written communication and policy analysis.
- Review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.
- Keep the team up to date on key trends and operation patterns creating a threat to platform safety.
- Analyze, identify, prioritize and deliver strategies to reduce potentially harmful content in the medical misinformation space.
