Content Migration Specialist

Content Migration Specialist_Hyderabad_Contract_(with top fortune 40 captive FMCG)

Job Title: Content Migration Specialist

Job Type: Full-Time

Duration :3 Months (Contract)

Experience: 4-10 Years

Location Hyderabad (On-Site)

Skills: KM Module in ServiceNow,Content Management

Please find the JD for the position of Content Migration Specialist:

Roles and Responsibility:

*Create Knowledge articles and maintain Knowledge base by partnering with business SMEs

*Develop intake file in excel to load the data in article fields

*Review the excel data to load the file correctly in ServiceNow KM

*Update content in ServiceNow by converting them using the Epiplex Utility and using Bulk Load utility

*Review the Knowledge articles and make cosmetic changes

*Ensure quality, contact the writer/sme if gaps are identified to resolve them and finally hand it over to the Knowledge Management team

*Correct creation elements, Correct and complete template used, Links available, Images and tables in correct size

*Consistency between Process map and steps description

*Review the Knowledge Articles in terms of quality

*Content writing with some business analyst skill which will help connect with Business Stakeholders

Technical Skills:

*Knowledge Management understanding

*Understanding of Content Management and knowing how to create Content/Knowledge Articles

*Knowledge of ServiceNow, specially KM Module in ServiceNow

*Understanding of Article Creation, Process Map and Desktop Procedures

*Knowledge of HTML is a plus

*MS Excel

Soft Skills:

*Good written and verbal communication skills with good attitude towards work

*Strong organisational and time management skills

*Strong attention to detail and analytical abilities.

*Ability to provide clear, actionable feedback.

If you are interested, please share your updated resume along with the following details for the next steps:

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Questions:

# Your full name ( First : Middle : Last ) ( All expanded ) :

# Present Employer Name & Work Location :

# Permanent / Contract Employee :

# Ready for Contract Position with top fortune 40 captive FMCG (Yes/No):

# Highest Qualification (University Name and Passing year):

# Total experience:

# Relevant experience as a Content Migration Specialist (in years):

# Relevant experience in KM Module in ServiceNow (in years):

# Relevant experience in ServiceNow (in years):

# Relevant experience in Content Management (in years):

# Relevant experience in HTML (in years):

# Relevant experience in Article Creation, Process Map and Desktop Procedures (in years):

# Current CTC and take home:

# Expected CTC and take home:

# Official Notice Period:

# Are you serving notice period if yes then mention LWD:

# Any offer you are holding (if yes please share the offer amount):

# Date of Birth(DOB):

Regards,

Ashok

Best Infosystems Ltd

Email id: [Confidential Information]

LinkedIn Link: linkedin.com/in/ashoksachan