- Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
- Assist customers with the integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Build and deliver customer collateral, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services strategies and goals.
- Play the role of an individual contributor.
Decision Making / Impact - Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
- Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities - Products - Catalyst 9800, 9100, Catalyst Center, Cisco spaces, Meraki wireless
- Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies applied in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, and Implementation/ Change Management Plans.
- Builds and/or uses test environments as required to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, and deploy Cisco products and solutions.
- Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Who you'll Work With CX is a team of outstanding technical guides whose #1 focus is to deliver a best-in-class customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
Expertise
- Products - Catalyst 9800, 9100, Catalyst Center, Cisco spaces, Meraki wireless
- Experienced knowledge in Wireless - RF design & wireless network design for large enterprise with branches. Fixing WLAN issues.
- Experience in leading large WLAN migration projects & complex PDI & optimization engagements
- Technologies - WiFi6, Python, Netconf/API
- Product Knowledge - Cisco Wi-Fi 6 access points, Catalyst 9800 wireless controllers and DNAC
Leadership / Autonomy - Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
- Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions
