- Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
- Assist customers with the integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Build and deliver customer collateral, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services strategies and goals.
- Play the role of an individual contributor.
Decision Making / Impact - Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
- Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities - Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies applied in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, and Implementation/ Change Management Plans.
- Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, and deploy Cisco products and solutions.
- Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Who You ll Work With CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are Expertise
- Technolgies - SDA, SDWAN, Catalyst 6500/4500/3850/6800, experience BGP, OSPF, ISIS, IP/MPLS, QoS, Multicast
- Design solutions for low to medium complex requirements on the R&S solutions
- Design awareness on the SDA/SDWAN solution with Fix skills
- Understanding of Network Design Principles and Enterprise Network Architectures
- Ability to clearly communicate technical solutions to peers/customers including writing technical documents like RCA etc.
- Capability to lead design conversations and workshops with the customer and prepare high-level and low-level designs
- Establish and maintain a good working relationship with the project partners and the customers
- Capability to solve and handle network issues and work through situations
- Mentoring junior team members
- Understanding of APIs and scripting skills (Python, Ansible)
- Automation approach for bringing in delivery efficiency in the projects
- Experience/Knowledge on multi-vendor environment of R&S, Security, Firewalls, Wireless and DC/Nexus technologies.
- Knowledge on AWS or Azure.
Leadership / Autonomy - Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
- Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.
Why Cisco At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything - people, processes, data, and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.
#WeAreCisco Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
