This position leads the transactional/T&M project delivery for a single or multiple client accounts in diverse areas of technology and Patent Services.
The role involves understanding client requirements and formulating effective teams to ensure high quality delivery to clients. Additionally, the role also involves maintaining high engagement levels of team members and providing them growth opportunities in addition to supporting various operational activities related to clients and people.
Role and responsibilities
1. Client
a. Ensuring high Quality delivery and TAT compliance; 100% compliance to client SLAs.
b. Building and fostering strong client relationships to ensure business stability and growth
c. Ensuring closure of any feedback received from the client
d. Supporting Sales/Solutioning teams on growth opportunities
2. People
a. Providing trust and leadership, coaching and support to team members; and continue to improve capability for optimum results and retention
b. Building a development and succession plan for the key resources
c. Maintaining a balanced team in terms of compensation, skill and tenure
3. Operations
a. Leading & monitoring team s performance to ensure high efficiency in process operations and meet individual, project and team level targets
b. Ensuring timely delivery of internal & external reports
c. Setting-up various processes and draft standard operating procedures (SOPs)
d. Monitoring overall project operations and ensure their timely execution within budget
4. Misc.
a. Displaying effective and responsive communication
b. Participating in Learning and Development activities at various levels; supporting various Org/ BU wide initiatives
c. Complying to all specific company policies to apply without exception, including but not limited to compulsory adherence of ISO/IEC 27001:2013 guidelines
Qualification & attributes
Experience
A minimum of 5 years previous experience in Intellectual Property - Patents, with a proven track record in leading team(s) and client account(s)
In-depth knowledge of technical literature in the area of subject matter expertise
Good knowledge of various Patent Services, including Prior Art Searching, Infringement Analysis, Patent Analytics, etc.
Knowledge of US Patent Law (35 USC 101, 102, 112 etc.)
Ability to analyze complex issues and apply analytical thinking as SWOT to drive fast and effective solution.
High level of computer proficiency in MS Office suite of applications.
Education
B.E./B.Tech. in Electronics and Communication Engineering or equivalent
Personal attributes
Must be well organized and able to juggle multiple tasks - dynamic, and action-orientated, which meets deadlines and makes it happen.
Must have ability to build and maintain relationships, and work confidently with people at all levels
Must possess an enthusiastic and approachable personality.
Must be an excellent communicator (written and verbal) with the ability to earn trust and credibility.
Must have ability to influence, network, negotiate, counsel and mediate
Must have ability to demonstrate a high degree of confidentiality
Must be willing to accept responsibility and make decisions based on experience, education and understanding of business/client needs.
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