Actively participate & contribute in Customer Workshops & Meetings led by Performio Lead Consultants
Work in concert with Lead Consultants to define and document detailed requirements from customers around their sales comp plans, data, and processes
Deliver thorough, well-documented, detailed solutions workbooks (detailed models of a customer s incentive compensation plans)
Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process
Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
Evaluate discrepancies in data and accurately identify root causes for any errors
Provide support to Customer Admins during the Customer Testing and System Handover activities
Be actively involved and support customers through the system go-live process
Support existing customers by investigating and resolving issues
Evaluate change requests submissions to scope the level of effort and determine the configuration changes required
Participate in activities, and provide feedback on internal processes and the standard solution
Document best practices, define/develop reusable components; and advocate leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time to Value for Customers
Participate in activities, and provide customer focused feedback on improving and stabilizing the product
Track work on projects using our PS automation software
What we re looking for:
Willing to take on ambiguous & complex challenges and solve them
Loves and is good at multitasking and juggling multiple workstreams
Effective and confident in communication - ability to interface with senior employees at our Customers
Highly detail oriented - takes great notes, can document complex solutions in detail
Some understanding of accounting, finance, and/or sales comp concepts
Understanding of Incentive Compensation Management concepts will be a big plus
Proficient in working with large datasets (Excel, Relational Database Tables, SQL, ETL or other types of tools/languages)
Positive Attitude - optimistic, cares deeply about company and customers
High Emotional IQ - shows empathy, listens when appropriate, creates healthy conversation, dynamic, Humble / no ego
Resourceful - has an Ill figure it out attitude if something they need doesnt exist
Smart and curious to learn
Guide junior consultants to help them be successful in their roles
Programming experience using Python will be a plus
2+ Years of relevant working experience in professional services for software implementations (experience with ICM software will be a big plus)
