Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
- Process improvement opportunity identification to transform clients current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions.
- Work with the Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of the client.
- Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping.
- Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience.
- Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives.
- Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives.
- Lean Six Sigma and Digital Transformation Project mentoring- Build curated, market leading transformation solutions for the client working with cross-functional teams. (internal and external)
- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
- Conduct Lean Six Sigma trainings to upskill operating teams.
Qualifications
- Any Graduate/PG/MBA.
- Black Belt Certified Preferred /Green Belt Certified Mandate.
- System working knowledge required Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).
- Language proficiency (English) - Good/ Excellent.
- Expert at Lean/Sigma, Process reengineering and Customer Journey mapping.
- Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc.
- Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc.
- Well versed with Insurance domain knowledge.
- Should possess good analytical skills, communication, and negotiation skills.
- Excellent knowledge of Excel, Word, Power point & Minitab.
- Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable.
Additional Information
- Role: - Individual Contributor / Client Facing Role.
- Excellent knowledge of Excel, Word, Power point & Minitab.
- US Shifts - Monday To Friday.
