Answers general relocation policy queries from internal clients, including monitoring inquiries
Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
Updates vendor partners on missing information to ensure billing accuracy
Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
Required Skills
Capability to manage and navigate complex cases
Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
Shares strong willingness to drive impact
Strong attention to detail with accuracy being at the core of all tasks
Experienced/Tenured RMC professional that shares knowledge of RMCs organization to provide seamless experiences
Strives towards excellent service levels to create an exceptional client experience
Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Ability to deal with problems involving several known variables in situations of a routine nature.
Ability to write simple reports and general business correspondence
Ability to effectively present information and respond to questions from management, customers, and employees.
Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
