Description
About Norstella
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quickerand help patients in need.
Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle and get the right treatments to the right patients at the right time.
Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients
- Citeline accelerate the drug development cycle
- Evaluate bring the right drugs to market
- MMIT identify barrier to patient access
- Panalgo turn data into insight faster
- The Dedham Group think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.
As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.
Team Overview
The Client Delivery Services (CDS) team delivers timely and accurate configuration and design of client solutions. They are an integral part of the Client Services team to support the onboarding, expansion and configuration of changes related to MMIT products for our clients.
Job Description
The Configuration Analyst (CA) plays a vital role in the technical delivery of client solutions within CDS. They are responsible for configuring, customizing, and implementing client-specific solutions based on technical and functional requirements. The role requires strong analytical skills, attention to detail, and technical expertise to ensure seamless delivery of customized solutions. The CA collaborates closely with internal teams, such as project managers (PM), Business Analyst (BA), Developers, and Quality Assurance (QA), to ensure successful project execution.
In This Role As a Configuration Analyst, You Will
- Customize and configure software systems, applications, or platforms according to the specific needs and requirements of each client, ensuring that solutions are aligned with project objectives.
- Work with business analysts and project managers to understand the functional and technical requirements of each project, translating them into configuration settings and technical specifications.
- Own the technical delivery phase by supporting the deployment of configurations, managing the migration of systems, and ensuring smooth transitions during client go-live.
- Thoroughly QC and collaborate with QA Analysts and BA's to test configurations and customizations, ensuring that all settings function correctly in both test and production environments before final delivery
- Prepare and maintain documentation outlining configuration steps and processes.
- Need to excel in environments of ambiguity, change, and rapid iteration.
Requirements
- Bachelor's Degree or relevant experience required.
- 3+ years of experience in configuration, technical support, or implementation roles.
- Proficiency in configuring software systems or platforms, with a deep understanding of client requirements, data mapping, and system integrations.
- Excellent time management and prioritization skills.
- Fundamental understanding of Pharma and Market access space.
- Excellent written and verbal communication skills.
- Analytical, critical thinking and creative problem-solving skills.
- Excellent relationship building skills and working collaboratively with internal teams.
- Solid organizational skills including attention to detail and multitasking skills
- Knowledge of Jira, Confluence, Smartsheet and Microsoft Office Suite is preferred.
- Basic knowledge of HTML is preferred.
Benefits
- Health Insurance
- Provident Fund
- Reimbursement of Certification Expenses
- Gratuity
- 24x7 Health Desk
Our guiding principles for success at Norstella
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn't. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people's differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual's abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you. 
