Compute L1

Compute L1

This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What you'll do:

• Provide troubleshooting & support to customers for HPE Compute Products/ Industry Standard Servers (ISS)
• Develop action plans to investigate and resolve complex Server Hardware issues/problems and clearly communicate these to field engineers, customers and/or relevant managers.
• Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HPE remote and field Engineers.
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
• Be aware of the KPIs and contribute to the improvement of team performance.
• Technical writing skills will be required to clearly document issue/ resolution and at times publish issue resolution documents
• Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion
• Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HPE) at all levels and geographies. (own team, members of SC and Product Divisions)
• Possess a strong customer focus with the ability to control elevations, balancing the needs of the customer, the HPE account team and the ISS division.
• Basic functional knowledge on Operating systems like Windows, Linux, VMware

Technical Skills

• Comprehensive knowledge of ISS (Industry Standard Server) solutions, including expertise in ISS hardware and associated accessories.
• Proficient in server management tools with practical experience in their application.
• Strong understanding of essential server concepts such as RAID configuration, BIOS settings, OS installation, and firmware/driver updates.
• Familiarity with networking and storage systems, with the ability to manage and troubleshoot related infrastructure effectively.

Business Skills

• Strong written and verbal communication skills.
• Proven abilities in business judgment, decision-making, negotiation, time/resource management, problem-solving, product expertise, creativity and quality processes.
• Politically astute and sensitive to diverse cultures quick learner.
• Team player with a strong ability to motivate and support colleagues.
• Service-oriented mindset.

Essential Skills

• Industry Standard Servers (Hardware)
• Broad technical knowledge on Windows, Linux.
• Knowledge of attached and networked storage hardware and concepts
• Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• Affinity with hardware related support processes
• Ability to work in a 24x7 Environment

Customer handling skills

• Strong technical and account management communication with both customers and internal teams.
• Manages customer expectations during escalations and resolves complex, obscure issues.
• Oversees solution processes with senior management in complex environments.
• Takes ownership of end-to-end delivery processes.
• Leads cross-functional, customer-focused projects.

What you need to bring:

• Educational Qualification: Bachelor's or Master's degree in a technical field, or equivalent experience.
• Experience: A minimum of 1 year of experience in service and support for Industry Standard Servers (HPE, Dell, IBM), with exposure to non-Microsoft operating systems, storage, and networking.

Technical Skills:

• Strong knowledge of server hardware
• Basic functional understanding of operating systems such as Windows, Linux, and VMware.
• Understanding of Datacenter environments, including servers, storage, and networking concepts.

Communication Skills: Excellent verbal and written communication, with proven customer handling skills.

Flexibility: Willingness to work in a 24x7 shift environment (primarily night shifts).

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity + 5 more

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.