Compliance Manager

About the job

Designation: Compliance Manager

Location: Hyderabad

Job Type: Full-time

Experience:5+ years

About Ozonetel:

Ozonetel is an industry leader in the Customer Experience domain. Through its innovative AI-engineered, unified CX platform, enterprises seamlessly interact with customers across voice, chat, SMS, and digital channels. Our platform ensures superior and cohesive experiences for their customers at every touchpoint throughout their journey, consistently.

Ozonetel empowers over 3,500 businesses to seamlessly engage with their customers. Top brands across various industries, including HDFC Bank, HDB Financial Services, AngelOne, Acko, Jupiter Money, ET Money, Muthoot, Tata 1mg, BigBasket, Zomato, Apollo Hospitals, Hiranandani, Sobha, Brigade Group, Wakefit, and Delhivery, rely on the Ozonetel CX platform to streamline, simplify, manage, and analyze customer interactions, accelerating their business growth.

Ozonetel is a globally recognized leader in 7 CX categories, rated amongst the Top 50 Customer Service and Top 100 Fastest Growing Products by G2. Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for our customers.

Job Description:

We're seeking a dynamic Compliance Manager with 5+ years of experience in information security, focusing on compliance and risk management, to join our team. You will report to the General Manager of Compliance & Revenue Assurance.

The Compliance Manager will ensure adherence to information security standards, policies, and regulations for Ozonetel's solutions. This role involves implementing and monitoring security controls to protect customer data and ensure compliance with relevant laws and regulations. You will also oversee security audits and assessments to identify and mitigate risks, managing the security compliance for multiple customers.

Key Responsibilities:

• Ensure adherence to contractual obligations related to information security and data privacy in a master service agreement, statement of work, or any such contract between Ozonetel and a customer.
• Ensure compliance with Ozonetel's organizational policies and standards for information security and data privacy.
• Monitoring compliance with information security policies and procedures, and reporting on the effectiveness of security measures.
• Develop and conduct information security and data privacy awareness programs and training for relevant teams.
• Serve as the single point of contact for information security and data privacy matters for assigned customers.
• Collaborate with Ozonetel's IT, Compliance, Product Support, and other supporting functions.
• Stay current with changes in information security regulations and standards such as GDPR, HIPAA, ISO 27001, and ISO 27701.
• Communicate IT and product changes to assigned customers.
• Coordinate investigations into security incidents, ensuring thorough documentation and reporting.
• Coordinate external, internal, or third-party audits/assessments conducted by assigned customers and address any non-conformances or observations.
• Work closely with the leadership team of Ozonetel and customer organizations to develop and communicate information security or data privacy-related communications and reports.

Requirements:

• A bachelor's degree in information technology, Cybersecurity, Computer Science, or a related field
• 5+ years of experience in information security, focusing on compliance and risk management
• Certifications such as CISSP, CISM, CISA, or ISO 27001
• Strong organizational and administrative skills
• Excellent communication and interpersonal skills
• Attention to detail and a high level of accuracy in work
• The ability to manage multiple projects and deadlines
• Proficiency in using information security tools and technologies

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities
• A healthy, collaborative work environment

Please note: Only shortlisted candidates will be contacted for further consideration.