Description
We are looking for a Complaint Management professional who will be responsible for handling customer complaints and ensuring a satisfactory resolution is provided. The ideal candidate should have 1-4 years of experience in a similar role, excellent communication skills, and be able to work well under pressure.
Responsibilities
- Receive and handle customer complaints through various channels including phone, email, and social media.
- Investigate complaints to determine the root cause of the issue.
- Provide a satisfactory resolution to the customer in a timely manner.
- Document all customer interactions and complaint resolutions.
- Work with other departments to resolve customer issues and prevent future complaints.
- Identify trends in customer complaints and provide recommendations to improve customer satisfaction.
Skills and Qualifications
- Bachelor's degree in Business Administration or related field.
- 1-4 years of experience in customer service or complaint management.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle multiple complaints simultaneously.
- Good problem-solving skills with attention to detail.
- Familiarity with customer service software and tools.
- Ability to work independently and as part of a team.
