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Allianz Partners

Complaint Handler

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  • a month ago
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Job Description

Job Description

Position Title: Complaints handling associate

Position Summary: The Complaints handling Associate is responsible for efficiently and effectively reviewing, resolving, and responding to complaint emails from the customers. This role demands a commitment to maintaining confidentiality, strict adherence to business ethics, and achieving performance objectives on a monthly basis.

Key Responsibilities:

  • Respond to incoming complaints, queries, and requests from customers.
  • Respond to customer emails to provide information and resolve customer service and claim related issues.
  • Interpret policies and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
  • Collaborate with other teams within the Business unit to ensure closure on open customer queries and take ownership of resolution provided to the customer
  • Perform administrative tasks, including reporting of daily tasks, productivity for the team and self

Qualifications and Education Requirements:

  • Minimum of 6-12 months experience in a customer service-related function.
  • Ability to pay close attention to detail and effectively multitask.
  • Excellent written communication skills, with a focus on professional and articulate communication via email with clients and colleagues.
  • Demonstrated ability to use initiative and independent judgment in solving customer problems.
  • Fluency in spoken English is preferred.

Preferred Skills:

  • Strong problem-solving skills.
  • Excellent organizational and time management skills.
  • Familiarity with insurance policies and claims processes.
  • Proficiency in using relevant software and systems.
  • Proficiency in English writing is a must

Working Conditions: This position requires the ability to work in a fast-paced environment, handle a high volume of complaints and queries, and meet targeted timeframes. Confidentiality and ethical behavior are paramount.

Job Description

Position Title: Complaints handling associate

Position Summary: The Complaints handling Associate is responsible for efficiently and effectively reviewing, resolving, and responding to complaint emails from the customers. This role demands a commitment to maintaining confidentiality, strict adherence to business ethics, and achieving performance objectives on a monthly basis.

Key Responsibilities:

  • Respond to incoming complaints, queries, and requests from customers.
  • Respond to customer emails to provide information and resolve customer service and claim related issues.
  • Interpret policies and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
  • Collaborate with other teams within the Business unit to ensure closure on open customer queries and take ownership of resolution provided to the customer
  • Perform administrative tasks, including reporting of daily tasks, productivity for the team and self

Qualifications and Education Requirements:

  • Minimum of 6-12 months experience in a customer service-related function.
  • Ability to pay close attention to detail and effectively multitask.
  • Excellent written communication skills, with a focus on professional and articulate communication via email with clients and colleagues.
  • Demonstrated ability to use initiative and independent judgment in solving customer problems.
  • Fluency in spoken English is preferred.

Preferred Skills:

  • Strong problem-solving skills.
  • Excellent organizational and time management skills.
  • Familiarity with insurance policies and claims processes.
  • Proficiency in using relevant software and systems.
  • Proficiency in English writing is a must

Working Conditions: This position requires the ability to work in a fast-paced environment, handle a high volume of complaints and queries, and meet targeted timeframes. Confidentiality and ethical behavior are paramount.

More Info

Industry:Other

Function:Customer Service

Job Type:Permanent Job

Skills Required

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Date Posted: 20/10/2024

Job ID: 97007579

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