Job Description
Position Title: Complaints handling associate
Position Summary: The Complaints handling Associate is responsible for efficiently and effectively reviewing, resolving, and responding to complaint emails from the customers. This role demands a commitment to maintaining confidentiality, strict adherence to business ethics, and achieving performance objectives on a monthly basis.
Key Responsibilities:
- Respond to incoming complaints, queries, and requests from customers.
- Respond to customer emails to provide information and resolve customer service and claim related issues.
- Interpret policies and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
- Collaborate with other teams within the Business unit to ensure closure on open customer queries and take ownership of resolution provided to the customer
- Perform administrative tasks, including reporting of daily tasks, productivity for the team and self
Qualifications and Education Requirements:
- Minimum of 6-12 months experience in a customer service-related function.
- Ability to pay close attention to detail and effectively multitask.
- Excellent written communication skills, with a focus on professional and articulate communication via email with clients and colleagues.
- Demonstrated ability to use initiative and independent judgment in solving customer problems.
- Fluency in spoken English is preferred.
Preferred Skills:
- Strong problem-solving skills.
- Excellent organizational and time management skills.
- Familiarity with insurance policies and claims processes.
- Proficiency in using relevant software and systems.
- Proficiency in English writing is a must
Working Conditions: This position requires the ability to work in a fast-paced environment, handle a high volume of complaints and queries, and meet targeted timeframes. Confidentiality and ethical behavior are paramount.
Job Description
Position Title: Complaints handling associate
Position Summary: The Complaints handling Associate is responsible for efficiently and effectively reviewing, resolving, and responding to complaint emails from the customers. This role demands a commitment to maintaining confidentiality, strict adherence to business ethics, and achieving performance objectives on a monthly basis.
Key Responsibilities:
- Respond to incoming complaints, queries, and requests from customers.
- Respond to customer emails to provide information and resolve customer service and claim related issues.
- Interpret policies and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
- Collaborate with other teams within the Business unit to ensure closure on open customer queries and take ownership of resolution provided to the customer
- Perform administrative tasks, including reporting of daily tasks, productivity for the team and self
Qualifications and Education Requirements:
- Minimum of 6-12 months experience in a customer service-related function.
- Ability to pay close attention to detail and effectively multitask.
- Excellent written communication skills, with a focus on professional and articulate communication via email with clients and colleagues.
- Demonstrated ability to use initiative and independent judgment in solving customer problems.
- Fluency in spoken English is preferred.
Preferred Skills:
- Strong problem-solving skills.
- Excellent organizational and time management skills.
- Familiarity with insurance policies and claims processes.
- Proficiency in using relevant software and systems.
- Proficiency in English writing is a must
Working Conditions: This position requires the ability to work in a fast-paced environment, handle a high volume of complaints and queries, and meet targeted timeframes. Confidentiality and ethical behavior are paramount.