Community Manager

SuperOps is a Series B funded SaaS startup revolutionizing the work of IT service providers. We're backed by leading investors like Addition,March Capital, Matrix Partners India and Elevation Capital.

Job Description:

We are looking for a person who is enthusiastic about community building and truly enjoys supporting the growth and success of community members. As a Community Manager at SuperOps, you will play a pivotal role in building and nurturing our Community of IT Service Providers/Managed Service Providers. You'll be responsible for fostering engagement, facilitating discussions, and providing support to community members. Your primary goal will be to create a welcoming and valuable space where MSP professionals can connect, learn, and grow together.

Responsibilities:

1. Community Building: Develop strategies to grow and maintain an active community of MSP professionals. Encourage participation and facilitate discussions on relevant topics.

2. Engagement and Interaction: Drive engagement within the community through various channels, including forums, social media, webinars, and events. Promptly respond to inquiries and actively engage with members to foster a sense of belonging.

3. Content Creation: Generate and curate compelling content tailored to the interests and needs of the MSP community. This may include blog posts, case studies, best practices, and other educational resources.

4. Events and Initiatives: Plan and coordinate online and offline events, such as webinars, workshops, and meetups, to foster networking and knowledge-sharing among community members.

5. Feedback Collection: Act as a liaison between community members and internal teams, gathering feedback and insights to inform product development, marketing strategies, and overall community enhancement efforts.

6. Moderation and Compliance: Monitor community activity to ensure compliance with community guidelines and company policies. Take appropriate action to address any violations or conflicts that may arise.

7. Metrics and Reporting: Track key performance indicators (KPIs) related to community engagement, growth, and satisfaction. Provide regular reports and insights to leadership to evaluate the effectiveness of community initiatives and recommend strategies for improvement.

Qualifications:

- Strong communication and interpersonal skills, with the ability to engage and connect with diverse audiences.

- Excellent writing skills, with the ability to create compelling content and articulate complex ideas effectively.

- Familiarity with community platforms and tools, such as forums, social media, and analytics software.

- Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

- Passion for technology, and a genuine desire to help others succeed.

- Previous experience in community management or a related field, preferably within the technology or SaaS industry.