Community Manager

Community Manager

Minimum Experience: 3 years in hospitality or related field, with experience in event management and community building

Interested candidates can text or call me on

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  Overview:

  
  Moonwalk is seeking a dynamic and experienced Community Manager to oversee community engagement and customer experience initiatives at our spaces in Gurgaon. The Community Manager will be responsible for building and nurturing a vibrant community of coffee enthusiasts, curating engaging events and activities, and ensuring exceptional customer satisfaction. The ideal candidate will have a passion for hospitality, strong leadership skills, and a creative approach to community building.
  
  Key Responsibilities:
• Community Engagement:

Develop and implement strategies to build and nurture a strong community

• Foster meaningful connections and relationships with customers, partners, and stakeholders through personalized interactions, events, and initiatives.

Monitor and respond to customer feedback, inquiries, and concerns in a timely and professional manner, ensuring a positive customer experience at all touchpoints.

• Event Planning and Execution:

Conceptualize, plan, and execute a calendar of engaging events, workshops, and promotions to drive foot traffic and enhance customer engagement.

• Coordinate logistics, vendor management, and onsite coordination for events, ensuring smooth execution and adherence to brand standards and budgets.

Collaborate with internal teams, external partners, and vendors to develop and deliver creative event concepts and experiences that resonate with the target audience.

• Customer Experience Management:

Oversee the day-to-day operations and customer experience at Moonwalk coffee, ensuring high standards of service, cleanliness, and hospitality.

• Train and mentor frontline staff on customer service best practices, brand values, and product knowledge to deliver exceptional customer experiences.

Conduct regular audits and assessments of customer touchpoints, service quality, and operational efficiency, implementing improvements as needed to enhance the overall customer experience.

Qualifications and Skills:

• Bachelor's degree in Hospitality Management, Marketing, Communications, or related field.

Minimum 3 years of experience in hospitality, customer service, or community management roles, preferably in the food and beverage industry.

• Proven track record of planning and executing successful events, activations, or community initiatives.

Excellent interpersonal, communication, and relationship-building skills, with the ability to connect authentically with diverse audiences.

• Strong organizational, multitasking, and project management abilities, with keen attention to detail and deadlines.

Creative thinking, problem-solving skills, and a passion for delivering memorable experiences and fostering community engagement.

• Proficiency in event management software, social media platforms, and customer relationship management tools is desirable.

Job Types: Full-time, Permanent

Pay: 60,000.00 - 80,000.00 per month

Schedule:

• Day shift

Evening shift

• Morning shift

* Rotational shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person