Communication Trainer

Language and Communication Leader

Budget - up to 7LPA

Location - Navi Mumbai only

Mandate - At least 2 years of experience in Language and Communications Coaching/Training, specifically in International BPO, Contact Center.

It started with one ridiculously good ideacreating a different breed of BPO! We understand that achieving growth requires a culture of constant motion: exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world. Thats what it takes to succeed. If this sounds like something you want to be part of, apply today!

The Language and Communication Leader is responsible for helping teammates develop their language and communication skills. Key responsibilities include designing, developing, implementing, tracking, and measuring the effectiveness of learning interventions. The role also involves participation in near-hire onboarding programs.

A successful Language and Communication Leader is an excellent communicator, capable of explaining complex ideas and processes to diverse audiences. Additionally, they must be highly organized, proficient in time management, and comfortable speaking and interacting in front of an audience.

Responsibilities:

• Conduct studies to identify language and communication training needs.
• Create plans to prioritize interventions for each type of communication learning need.
• Collaborate with the Training Manager to develop a Language and Communication training calendar that addresses competency gaps.
• Design, develop, implement, measure effectiveness, and track strategic and tactical leadership and communication skills trainings.
• Schedule and facilitate coaching sessions.
• Oversee and facilitate workshops and individual coaching sessions when appropriate.
• Prepare training aides such as module summaries, videos, and presentations.
• Train and guide new employees.
• Develop monitoring systems to track the progress of all employees in the program.
• Align with the established training strategy and determine the appropriate methodologies.
• Partner with external vendors to supplement internal training courses.

Qualifications:

• At least 2 years of Language and Communications Coaching/Training experience in the BPO, Contact Center, KPO, or Digital Marketing industries.
• Solid knowledge and experience in language-specific measures and interventions.
• Excellent facilitation skills.
• Strong English speaking and writing abilities.
• Experience in effectiveness measures for both language and communications.
• Project management skills.
• Stakeholder management skills.
• Excellent coaching skills.