Job Description
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.
-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration.
These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture. As a Collections Supervisor, the primary responsibility is overseeing the daily operations of collection specialists while receiving guidance from the Collections Manager. This includes managing time reporting, conducting one-on-one meetings to discuss and resolve problematic accounts, and ensuring work quality and efficiency, while also maintaining positive relationships with customers and stakeholders.
Responsibilities. Collections. Supervise collections team, providing guidance, coaching, and training to ensure they meet their performance goals and standards. Act as a liaison between Sphera India and Sphera North America.
Prepare, review, and provide weekly updates to Manager related to priorities and challenges. Including collection activities and team performance. Collaborate with the manager to develop and implement effective collection strategies to minimize bad debt and optimize cash flow. Manage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balances.
Keep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always available. Investigate and resolve internal and external customer inquiries related to invoice status and issues. Provide customers with statements, invoices, and assistance as needed to facilitate payments. Communicate effectively with customers, debtors, and internal stakeholders to resolve issues and secure payments.
Ability to work effectively with cross-functional teams to achieve business objectives. Cash Receipts. Review daily bank activity and ensure cash payments are applied. Review and reconcile customer overpays, short pays and discrepancies.
Follow up with customers to obtain sufficient remittance advices to accurately post cash received. Other. Manage support shared mailbox. Assist in accounting projects as needed.
May be asked to assist in month and year-end close and account reconciliation processes. Performs other duties as required. Previous Experience And Skills. Bachelors degree in accounting, finance, or related field.
5+ years of experience in debt collection (B2B) or account management. Previous experience with NetSuite and Salesforce is preferred, otherwise, able to learn new ERP systems quickly. Proficiency with Microsoft Office suite, in particular Excel, Word, and Outlook. Strong written and verbal communication skills with focus on customer service.
Ability to quickly understand customer issues and resolve in a professional manner. Strong analytical and problem-solving skills. Strong leadership and management skills. Fluency in English is essential.
Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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