Who are we
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
We are looking for a driven, high-energy, hands-on
Collections Specialist to join our Finance team.
You will be responsible for:
- Contacting customers via phone, email, or mail to initiate collection efforts for outstanding invoices or debts.
- Reviewing customer accounts to ensure the accuracy of outstanding balances and resolving any discrepancies.
- Handling customer inquiries, disputes, or complaints related to billing or collection issues and resolving them in a professional and timely manner.
- Developing and implementing effective collection strategies to improve the efficiency of debt recovery and minimize the number of delinquent accounts.
- Maintaining detailed records of collection activities, including customer interactions, payment agreements, and collection efforts, and generating reports to track progress and provide updates to management.
- Adhering to relevant laws, regulations, and company policies pertaining to debt collection practices, privacy, and data protection.
- Providing excellent customer service during collection interactions, always maintaining a professional and respectful approach.
- Collaborating with internal teams, such as sales, customer service, or legal, to gather information, resolve issues, or escalate cases when necessary.
- Identifying opportunities for process improvements and suggesting solutions to enhance the effectiveness and efficiency of the collection process.
Requirements:
- At least 3 years of previous experience in debt collection or a related field, could include experience in credit, collections, customer service, accounts receivable, or financial services.
- Full-time position - 10:00 am - 7:00 pm
- High level of English - a must
- Strong verbal and written communication skills are essential for effective communication with customers and internal stakeholders.
- Ability to work in a dynamic environment.
- Knowledge in Priority and NetSuite - advantage
