- We are looking for a dynamic, forward thinking individual to join a dedicated team of hard workers with easy going personalities, to reach common goals of excellence and achievement.
Key responsibilities are: -
- Manage the accounts receivable cases with an aim to reduce outstanding debt by contacting customers who are in arrears to resolve outstanding payments via telephone, letter and e-mail
- Work with customers to resolve issues whereby direct debits that have been cancelled or failed
- Reduce and maintain the number of debtor days to acceptable levels/targets
- To be able to negotiate payment terms
- Resolving customer complaints in order to minimise losses
- Liaise with external third-party organisations to help resolve queries
- Working with other teams within Nucleus, including Risk and Sales to assist with payment queries and settlement requests
- Ensuring customer records are kept fully up-to-date
- Undertake any ad hoc administration duties to ensure the smooth running of the department when and as required
- Updating payments accurately on customers account and systems
What experience do you need for the role -
- Excellent communication skills with ability to follow through on difficult decisions
- Collections/Credit Control experience is required
- Knowledge of contracts and an understanding of UK Insolvency and consumer credit laws would be highly advantageous
- Banking, Leasing or Financial Services experience preferred
- Ability to work within structured processes managing tasks efficiently and effectively
- Skilled in negotiation
- Adaptable, self-motivated team player
- Strong analytical skills
- High attention to detail
- Be proactive and acts on own initiative and have good problem-solving skills
- Ability to cope with change, be flexible and handle difficult situations
IT skills required: -
- Excel
- Word (min of intermediate preferred)
- Experience of using CRM systems
- Outlook
