Collections Specialist

Quality MBA Degree
2+ years of working in a business environment
Exceptional writing and verbal skills
Software Skills: Excel
ERP Transaction experience: If they worked in tools like Zoho & Salesforce.

Key Job responsibilities
Contact customers to collect overdue payments.
Negotiate payment plans and terms with customers.
Work through emails to help improve payments
Maintain accurate records of all collection activities.
Prepare and send out invoices and account statements.
Resolve billing and payment discrepancies.
Collaborate with the sales and customer service teams to address customer issues.
Monitor and report on collection activities and progress.
Develop and implement strategies to improve collection rates.
Ensure compliance with all relevant laws and regulations.
Provide regular updates to management on collection status.
Assist in the preparation of financial reports related to accounts receivable.
Identify and escalate high-risk accounts to management.
Conduct credit checks on new and existing customers.
Recommend write-offs for uncollectible accounts.
Train and mentor junior staff on collection techniques.