Job Description
Job description
Job role for Collection Management.
Purpose of the Job Responsible for Custodian of Customer Service Experience and to deliver and own CSD KPIs for the Zone in line with AOP and to Implement & Drive Collaborative Initiatives across Departments on Customer Service at a Zonal Level, in order significantly enhance business performance.
Description for Internal Candidates
Key Deliverables
Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
Effective Management of ARC's to ensure superior customer experience for pre& post customer
Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
Drive High Value Service Experience to increase customer retention and Revenue from these segments
Drive Rural Service Experience through ASC expansion and ASC engagement & training.
Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF
Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points
Skills Required
Strong Analytical skills
Very high Excel and financial modeling skills
High process orientation
Good communication skills
Result - Orientation
High negotiation skills
