Collections Executive

Job Title: Collections Executive

Location: Bangalore

Experience: 1-3 years

Process - ICICI ( collection process )

Roles and Responsibilities:

• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference..
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.