We are seeking a diligent and experienced Collection Specialist to join our finance team
The Collection Specialist will be responsible for contacting customers and clients with overdue accounts, negotiating payment plans, and ensuring timely payments are made
The ideal candidate will have strong communication skills, a firm understanding of collection practices and regulations, and the ability to maintain positive relationships with customers while recovering outstanding balances
Qualification / Experience:
Any Degree with a minimum of 3 years of experience as a collection specialist or similar role.
Knowledge of billing procedures, collection techniques, MS word and excel, excellent communication skills and skills in negotiation.
Monitor accounts to identify outstanding debts including SD / EMD / Retention
Investigate historical data for each debt or bill and collect those payments
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
