Collection Process

Description

We are seeking a Collection Process Associate to join our team. The successful candidate will be responsible for managing overdue accounts and ensuring timely payment from customers. This is an entry-level position suitable for candidates with 0-1 years of experience in the job market context of India.

Responsibilities

• Contact customers with overdue accounts via phone, email, and other communication channels
• Negotiate repayment plans and payment schedules with customers
• Ensure timely payment from customers and escalate non-payment cases to senior management
• Maintain accurate records of customer interactions and payment details
• Provide regular updates to senior management on the status of overdue accounts

Skills and Qualifications

• Bachelor's degree in any field
• Excellent communication skills in Hindi and English
• Basic knowledge of accounting and finance principles
• Ability to work independently and in a team environment
• Strong negotiation and problem-solving skills
• Attention to detail and accuracy in record-keeping
• Proficiency in MS Office applications