collection process calling

Description

We are seeking a Collection Process Caller to join our team. The successful candidate will be responsible for contacting customers who have overdue payments and working with them to arrange payment plans. The ideal candidate will have experience in collections and strong negotiation skills.

Responsibilities

• Contact customers with overdue payments via phone or email
• Negotiate payment plans with customers
• Maintain accurate records of all collections activities
• Provide excellent customer service while resolving payment issues
• Work collaboratively with other members of the collections team

Skills and Qualifications

• 0-1 years of experience in collections or a related field
• Excellent communication and negotiation skills
• Ability to work well under pressure
• Strong attention to detail and accuracy
• Experience using collections software and tools
• Bachelor's degree in a related field is preferred