Cluster Manager - DBS LVB

Position Title

Area SalesCluster Manager - DBS LVB

Department

Partnership Distribution

Level/ Band

Manager

Reports To

Regional Sales Manager

Supervises

Relationship Managers

Geographic Area Covered

Partner defined region/ Clusters including 45-50 branches

Internal Stakeholders

Training

Product Management

Marketing

Branch Operations

Distribution Operations

External

Channel Partner

Achieve ANP targets through assigned branches

.Achieve pre-set business targets on ANP & VoNB, case count, active branch, active sales staff and various KPIs for designated branches/cluster

.Develop joint business and implementation plans with branch managers/ SPs

.Interact regularly with Sales/ operations team to set targets & achieve required sales

.Initial grooming of the RMs in presentation & selling skills

.Make joint calls with sales team and help team with High ticket closures

.Build up and maintain solid relationship and rapport with partner's branch managers and all frontline sales

Training of the sales team

.Provide on-going training to partner's staff, including products, sales technique, prospecting, objection handling and sales operation and process etc.

.To train the Relationship Managers on Presentation and Selling Skills

Monitor sales & provide support

.Analyze the productivity of Sales / operation team to ensure they are delivering as per expectations

.Ensure that the high performers are suitably rewarded & kept motivated

.Counsel the low performers to assess the reasons for low productivity

.Accompany the low performers on calls & give them special attention to motivate them

.Organize trainings for low performers to ensure they are conceptually strong

.Maintain and observe Company's internal control and standards

.Implement and observe the Company's Compliance Policy

.Act as an escalation point for issues pertaining to policy issuance

Arrange various contests & events for the sales team as well as the customers

.Execute templated events for channel partner

.Fulfill the approval requirements

.Analyze the customer response to events to judge the feasibility of the events in terms of leads generated vs. the money spent

MIS & Reporting

.Design and circulate business MIS and reports to various stakeholder as required

.Analyze data cuts on Business Performance and share the findings with the supervisors

Risk

.Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

Technical

• Direct sales experience in Banking environment
• Product/Subject matter expertise
• Team Management skills
• Mentoring skills
• Business perspective & planning
• Performance Management skills
• Finance / Insurance industry awareness
• Interviewing skills
• Self management
• Problem solving skills
• Peer level co-ordination and influencing skills

Behavioral

Essential

Desired

Interpersonal skills

.

Communication skills

.

Creative thinking skills