1. Set-up / Ensure smooth following of all the standard operating processes required for the smooth running of day-to-day activities at Hubs and delivery points
2. Leading Vendor Management, SCM, Logistics, Strategy and Process excellence programs
3. Identify, evaluate, negotiate and manage strategic 3PL Vendors & Order fulfilment and delivery.
4. Responsible for the Last Mile Cost of the cluster with accountability of budgets / P&L ownership , including Managing the performance of all hub leads in cluster
5. Own day-to- day operational metrics; along with team management, ensuring process adherence, quality and resource planning.
6. Plan monthly team activities and review performance reports with a view to meeting monthly and quarterly OKR targets
7. Play a significant role in long term planning with view to deliver operational excellence
8. Review Cost statements and activity reports, and other performance data to measure productivity and goal achievement
Main areas of focus : - Customer complaints
- Manpower Efficiency
- Delivery Schedule
- New Customer Delivery
