Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms
Train/instruct users in proper use and security of all systems
Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet
Respond to program error messages
Provide network communications support and technical guidance
Refer major problems to vendors/technicians
Analyze, recommend, and implement process improvements
Consult with others to assess/analyze/resolve computing needs and system requirements
Inspect, test, and diagnose computer equipment/systems
Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements
Plan, coordinate, and implement network security measures
Provide end-user support for all applications
Plan and manage disk space for entire network
Maintain accurate inventory of all technological devices
Enter commands and activate controls on computers and equipment
Ensure backup tapes are locked in a fireproof safe
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager
Maintain confidentiality of proprietary information; protect company assets
Address guests service needs; assist other employees
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Develop and maintain positive working relationships with others; support team to reach common goals
Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
Stand, sit, or walk for extended periods of time
Enter and locate information using computers/ Point of Sale (POS) systems
Move up and down stairs/ramps
Perform other reasonable job duties as requested by Supervisors
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
