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JOB DESCRIPTION: Cluster MANAGER | IDFC BANCASSSURANCE PARTNERSHIP
Position Title | Cluster Head |
Department | IDFC First |
Level/ Band | Sr. Manager |
Role Summary:
Reports To | Zonal Manager |
Supervises | KAM/RM/CSM |
Geographic Area Covered | Cluster(s) |
Stakeholders Internal | Supervisors, Team (KAMs/CSM), Ops, Underwriting, Legal |
External | IDFC First bank - Channel Partner |
Partner and Client Management | . Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc) . Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance . Engage with customers to explain the products and promote the brand . Ensure team is focused on Sales and support to all branches assigned. . Drive local contests and engagements to engage teams . Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life . Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity . Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner . Aid the bank branches to adopt new processes and technology |
Team Management | . Assign target to each KAM /CSM at a branch level - NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix. . Ensure team is hands on with each branch and maintains a high engagement level with each member . Team development and training . Retention of high performing talent . Keep ZH and National Head updated about on - ground activities by Bank and competitors |
Customer service | . Ensure adequate customer service - grievance redressal, claim settlement, renewal etc. |
E Skills Required
Technical | . Good product knowledge . Good knowledge of MS Office | |
Behavioral | ||
Essential | Desired | |
Interpersonal skills | . | |
Communication skills | . | |
Creative thinking skills | . | |
Supervising / Leadership skills | . | |
Teamwork Skills | . | |
Influencing skills | . | |
Relationship Building skills | . | |
Decision making skills | . |
F Incumbent Characteristics
Essential | Desired | |
Qualification | Graduation | Post graduate/Insurance specific training |
Experience | Should have at least 6-8 years experience of sales with at least 2 years experience in leading teams. Preferably needs to have Banca sales experience in the insurance parlance. | |
CTC | 15 to 20 pa |
Date Posted: 23/10/2024
Job ID: 97652413
ata AIA Life Insurance Company Limited (Tata AIA Life Insurance) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life Insurance combines Tata’s preeminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life Insurance is also one of the leading insurers in the Indian private sector.
