Cluster Collections Manager - Bank

Job Details

Work Level: Middle Management

Core: Result Driven

Leadership: Deliver Results (Team/Organisation)

Industry Type: Banking

Function: BFSI, Investments & Trading - O

Key Skills: Collections,Credit Cards,Team Management

Education: Graduate

Note: This is a requirement for one of the Workassist Hiring Partner

Roles & Responsibilities:

1. Managing Front-end Collection for respective cluster.

2. Post delinquency Bucket resolutions including Roll backs.

3. Tracking of daily Tele-caller PTP field conversions & Field collector productivity by maximizing payment recoveries from Delinquent accounts.

4. Work with Debt Collection Agencies & Branches to deliver on Target performance in

5. Pre-charge off as well as Post-Charge off buckets.

6. Ensure the DCA complies with Bank's Outsourcing requirement.

7. Review & investigates customer complaints on DCA in a time bound manner.

8. Review customer's settlement proposal when raised by the DCA.

9. Perform Controlled Self-Assessment on the DCA on a month on month basis.

10. Capacity planning for DCA's from time to time.

11. Check on timely account allocation to the DCA.

12. Tracking of daily Field collector productivity by maximizing payment recoveries from Delinquent accounts.

13. Checking of Invoices raised by DCA and tracking for timely payment to DCA's.

14. Any other responsibility assigned to him/her from time to time by the Supervisor.

15. Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.

16. Managing data & MIS's as per the requirement.

Company Description

Workassist is an online recruitment and employment solution provider based in Bengaluru, India. We leverage technology to provide relevant job profiles to employers and job opportunities to job seekers across various industries and experience levels. We work with over 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal to help them recruit emerging talents.

We have quickly adapted to the new normal and strive to assist job seekers with the best opportunities and employers with the best talent globally.

For a seamless job search experience, please visit our website here.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!