Job Description
Responsibilities & Key Deliverables
Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Market Share- Set Target for area office market share gain. Create winning strategies against competition. Review performance, identify root cause and initiate corrective actions. Plan for sales for N+2 month. PBIT - Optimise zonal incentive scheme. Utilize of zonal marketing budgets effectively. Ensure optimum debtor no of days for the zone. Dealer Management- Ensure dealer motivation and engagement. Sustain Dealer principal relationship. Align policies wrt manpower, funds and infra. Expansion of channel- Set Up Adequate Primary and secondary Channel Touch Points. New Dealer identification. Take counter actions against Non performing dealer's. Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Networking and stakeholder management- Synergise with network partners - MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key accounts
Preferred Industries
Consumer FMCG / Food
Automotive Industry
Education Qualification
MBA; Masters Dip. In Business Administration; Post Graduate Dip in Business Admin; Post Graduate Dip in Business Mgmt
General Experience
Core Automotive Sales/ FMCG sales, Experience of 15-20 years
Critical Experience
Experience of managing a region being regional sales head for at least 3-4 years
System Generated Core Skills
Change Management
Relationship Management
Dealer Management
Financial Management
Market Acumen
Industry Analysis
Regulatory Compliance
Market Intelligence
Performance Management
Project Management
Project Planning & Execution
Risk Analysis
Customer Satisfaction
Understanding Customer Needs
Lead Generation
Enquiry Management
Channel Development
Service Initiatives & Campaigns
Service Business Planning
Market Share Analysis
Root Cause Analysis
Sales
Budgeting & Costing
Dealer Evaluation & Selection
Consequence Management
Networking
Stakeholder Management
Key Account Management
System Generated Secondary Skills
Capability Building
Consultative Selling
Credit Management
Service Orientation
Statutory Compliance
Designing Customer Experience
Manpower Management
Manpower Planning
Market Research
Order Management
Competitor Analysis
Product Knowledge & Application
Sales Planning
Territory Coverage Optimization
Working Capital Management
Customer Sensitivity
Price Benchmarking
Service Management
Promotional Activities
