Provide support for MicroStrategy s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy s product suite through analytical talent and strong troubleshooting abilities
Collaborate and communicate effectively with peers, internal application and software development teams
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Development Programs
Work in a strong team environment
Bachelor s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies
