Cloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.
Ideal candidates will be located in Nagpur or within commutable distance.
Responsibilities
- Provide support for MicroStrategy s Business Intelligence product suite, Cloud platform, and its underlying technologies
- Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
- Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy s product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers, internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Qualifications
- Bachelor s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
- Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies
- Windows/Linux system administration knowledge
- Minimum of 2 years of IT customer service experience / strong customer focus
- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
- Strong analytical and troubleshooting skills and experience
- Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
- Excellent oral and written English communication skills
Preferred
- Cloud Certifications (AWS, Azure, Google Cloud)
